Shipping policy

Shipping Policy – The Kaleen Company

At The Kaleen Company, we strive to ensure your rugs and carpets reach you safely and on time. Please read the details of our shipping process below.

1. Processing Time

Orders are typically processed and dispatched within 1–2 business days.
Custom-made rugs may take longer depending on design and production time. Estimated timelines will be shared at the time of order.

2. Delivery Timelines

Domestic Orders (within India): Standard delivery usually takes 4–7 business days depending on your location.
International Orders: Delivery timelines vary by country and may take 10–20 business days depending on customs and courier availability.

3. Shipping Charges

Shipping charges (if applicable) will be displayed at checkout.
For international orders, additional customs duties, import taxes, or local charges may apply. These are the responsibility of the customer.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email/SMS.
You can use this to track your shipment in real time.

5. Address Accuracy

Customers must provide complete and accurate shipping details.
The Kaleen Company will not be responsible for delays, lost parcels, or additional charges due to incorrect or incomplete addresses.

6. Delays & Exceptions

While we aim for timely deliveries, delays may occur due to courier issues, weather, festivals, or unforeseen circumstances.
In such cases, our team will keep you updated.

7. Damaged or Missing Items

If your order arrives damaged or items are missing, please notify us within 48 hours of delivery with photographs for quick resolution.

8. Contact Us

For shipping-related queries, please reach us at:
connect@thekaleencompany.com